Some law firms like to divide and promote their services under two divisible and discreet headings; business and private clients.

We prefer a different approach. Even though we act for private clients with very substantial assets with specific business needs, and even though many other clients have no interest in business whatsoever, our clients are not placed in categories.

Frequently, there is a cross-over between business and private work. While providing pragmatic advice within specialist fields, Bennetts maintain a holistic approach to each client. The complementary skills of the firm's high-calibre lawyers and paralegals combine to ensure that no client's problems or requirements are considered in isolation by disconnected specialist departments with narrow perspectives. Practical and commercial solutions are proffered with an eye to the total picture, not just one or two aspects of it.

The key to quality, in our experience, lies in the care taken to get to know and build effective relationships with our clients based on confidentiality and mutual respect. That, we believe, is what truly sets Bennetts apart from the pack.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure which is available on request. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint


  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

    If you would like more information about the Legal Ombudsman, please contact them.

    Contact details


    Call: 0300 555 0333 between 9am to 5pm.


    Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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